Cancellation Policy

Description#

The cancellation policy defines the penalty that will be charged when a guest cancels a reservation within a certain lead time frame. The punishment is related to the time before the night trial or the night trial (the night trial time is agreed to be 24 o'clock on the day of admission). After the distributor obtains the cancellation policy, the order will be placed according to the scheduled check-in date rule.

Time Range Definition#

No Show: Should arrive but not arrived

Deadline of Arrival Day: Deadline of arrival day set by cancellation rule. Format such as 6 pm or 6: 30 pm

Days in Advance (D): Format as 1D, 2D, or AD. 1D indicates 1 day in advance, AD indicates any number of days

Types of Penalties#

Percentage (P): The percentage of the entire order amount charged. For example, 80P means that 80% of the whole order amount will be charged as a penalty.

Value (Number): A fixed amount penalty is charged in the same currency as the order currency. If 120, the currency of the order is CNY, which means 120 yuan.

Night (N): A night fee is charged. Such as 1N, which means charging a night.

Not Cancellable: F

Example#

  1. AD0_0

    Indicates free cancellation any number of days in advance after booking

  2. AD100P_100P

    Indicates a full penalty for cancellation any number of days in advance after booking

  3. 6PM1D1N_100P

    It means that the reservation will be canceled free of charge until 6 pm one day in advance. A fine for the first night will be charged at the hotel night trial at 6 o'clock and later. Full fine will be charged after the night trial.

  4. AD100_6PM0D1N_1N

    Indicates that the fixed amount 100 will be canceled from any number of days after the reservation to 6: 00 p.m. on the same day (the currency is the same as the currency of the order); A fine for the first night will be charged at 6 o'clock and thereafter until the night trial. A fine for the first night will be charged after the night trial.

  5. 1159PM0DF_100P

    Can be canceled before 23:59 on the day of check-in, late payment of full room fee

  6. AD50_5D1N_3D80P_1D90P_6PM0D100P_100P

    AD50 will be canceled 5 days in advance after reservation, with a fine of 50 yuan. That is, after the order is generated on November 07, 2021, it will be canceled until 2022-01-27 00:00:00AM, and the cancellation penalty is 50 yuan
    5D1N is canceled within "3 days in advance <cancellation time <5 days in advance", the first night of the penalty. That is, the order will be canceled between 2022-01-27 0AM and 2022-01-29 0AM, and the cancellation penalty will be the first night room charge
    3D80P is canceled within "1 day in advance <cancellation time <3 days in advance" with a penalty of 80%. That is, the order will be canceled after 2022-01-29 0AM and before 2022-01-31 0AM, and the cancellation penalty will be 80% of the room charge for the whole order
    1D90P is "canceled before 18 o'clock on the same day <1 day in advance" with a fine of 90%. That is, the order will be canceled after 1.31 0AM and before check in 02.01 6PM on the same day, with a cancellation penalty of 90% room charge
    6PM0D100P will be canceled after 6 o'clock on the same day and 100% room charge
    100P NoShow penalty: 100% room rate